Support & FAQ

Will the +ClockPlus+ Mount on my existing Autoscript Prompter Displays ?

Titanium is a high quality, permanent, semi-reflective layer. The standard beam splitter (70:30) is used at an angle of about 45°. It allows images from two directions to be combined into one. A second standard coating ratio (80:20) is available; this reflects one third and passes two thirds of the direct image. This is the normal standard for prompt and Autoscript glass. Care and cleaning of the glass is essential for increased life and performance of the glass. No solvents or glass cleaners should be used. Clean water and damp lens cloth should only used when cleaning

Check cable connectors are good, check you are connected to one of the two outputs on the PCI/USB device.
The two BNCs closest to the 9 way D are video outputs, the third is a genlock input.

When installing the PCICard on a computer running a version of NT that does not support plug and play, such as NT4, make sure that plug and play support is disabled in the computer's BIOS settings. This situation can easily happen if the computer is updated to NT4 from a plug and play version of Windows such as Windows98.

The BIOS setup to a computer is commonly accessed by pressing the DEL key at boot time. It is strongly suggested that BIOS settings are only changed by a qualified technician as it is easy to make the computer inoperable with an incorrect setting!

PCPrompt Cards earlier than s/n PCP1494 (Pre October 1997) will not operate with the new opto-control based hand and/or foot controls. Please contact your nearest distributor or contact Autoscript. www.sales@autoscript.tv

How do I connect my PCI Card or Xbox to Smart Combiner Box 2 ?

The software registration is free and allows Autoscript to know the whereabouts of the Prompting systems around the world. This in turn will help improve support and provide the user with information about new products. To register, browse to the specified website, fill in the required data and enter the "Hardware ID Number". The number that is returned should be entered into the Registration field in the WinPlus Software Registration form. The software will be registered for a period of one year, after which re-registration is required. No functionality is lost if you do not register the software. However the Registration form will appear each time WinPlus is started or when the WinPlus configuration is closed with the OK button.

Short Cut Keys: Alt+h p To enable the Speech control functionality, select the Help Update Speech Registration menu option. Enter the appropriate number and click on the OK button. Registration numbers are obtained from: support@autoscript.tv You will need to quote the "Prompt Card Registration Number" as displayed from this window. To enable the Speech Follower interface, DirectX version 8 or above must be installed. Next the WinPlus Speech Registration number must be entered. See Help/Update Speech Registration. This will display the Prompt card registration number and you must enter the Speech Registration number obtained from Autoscript. If this is successful, proceed to the Speech Configuration where the Speech tab should now be enabled.

Short Cut Keys: Alt+h u To upgrade from a Studio version of WinPlus to a News version, select the Help Update Prompt card Registration menu option. Enter the appropriate number and click on the OK button. If the new registration number is accepted, a message box will inform the user that the WinPlus program should be restarted. If the registration number does not match that required for a Studio or a News version, then all program functions are available, except Prompting will be disabled.

Microsoft* Word for Windows* version 2

Microsoft* Word for Windows* version 6/7/8
Microsoft* Word for DOS
Microsoft* Works V2
Rich Text Format
Word Perfect* for DOS version 5.1
Word Star 6*
Word Star 2000*
Lotus Ami Pro*
Olivetti Word processor Text (OLITEXT)
Scriptmaster*
Unicode Text Format (Unicode WinPlus Only)
Obsolete WinPlus formats WinPlus 2 to WinPlus 4
WinPlus 5 is the current internal file format.
*All trademarks shown above acknowledged.

If none of the above formats are detected then the file is assumed to be an ASCII text file.

A dialogue box will request whether to convert the data from a selection of other formats recognized by WinPlus. Select the DOS format only if the file was saved under DOS or under Windows using a “Save As DOS Text” Option.

When importing an ASCII text file in the Unicode version of WinPlus, the codepage derived from the current language setting will be used to convert the data to Unicode.

They will be found in the following directories: 1: Windows 98/Me: USB XBOX Win98 Drivers This directory was previously named "USB V1 Drivers 2: Windows 2000/XP: USB XBOX Win2000-XP Drivers This directory was previously named "USB V2 Drivers 3: Windows Vista: USB XBOX Vista Drivers Users upgrading to Windows Vista should ensure that existing USB XBOX drivers are uninstalled and the new Vista Drivers are used. Failure to do this will result in the all to familiar BSOD.

In order to function correctly with the NDS E5425 encoder, the PCPrompt card must be provided with a (PAL or NTSC) genlock signal.

We have determined that, when genlocked, there can be excessive field interval jitter on the PCPrompt card output which will cause the NDS E5425 encoder to reject the video signal.

The above problem can be easily fixed by changing a component on the PCPrompt card. Unsolder C28, a 0.1uF capacitor, and replace it with a 1uF/25V electrolytic capacitor. Ensure that the positive end of the capacitor is nearest to the adjacent chip, IC22