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Support Agreements

The Autocue and Autoscript Technical Team at Vitec Production Solutions has extensive experience providing product support for leading broadcasters. We understand that prompting is crucial for your production and are committed to ensuring your success. The prompter support agreements have been designed to keep your robotics and prompting systems performing at a high level and to allow for rapid recovery when an unexpected failure occurs.

The range of options allows you to choose a level of service to meet your requirements, to complement your in-house capabilities and to maximize the return on your investment and your support budget. When you are covered by a prompting systems support agreement, you can rest easy in the knowledge that when you need service, your issue will receive priority attention whether it’s via our technical support line, an on-site visit or a depot repair.

Support Agreements overview and comparison

Total Support Agreement

Remote Support Agreement

Extended Warranty Support Agreement

For more information about our Support Agreements please contact us on

+44 1284 757 918 or via email at